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    Frequently Asked Contact Questions

    Before you reach out, check if your question is answered below.

    Where do you deliver?

    We deliver to all states and territories in Australia: NSW, VIC, QLD, WA, SA, TAS, ACT, and NT. Free shipping on orders over $99.

    What is your return policy?

    We accept returns within 14 days for faulty or incorrect items. Contact us with your order number and we’ll sort it out.

    How fast do you respond?

    We aim to reply to all messages within 2 hours during business hours. Emails and contact form submissions are prioritised.

    Are your products authentic?

    Absolutely. Every IGET product is 100% genuine, batch-tested, and sourced directly from the manufacturer. We guarantee authenticity.

    What payment methods do you accept?

    We accept Visa, Mastercard, Amex, PayPal, Afterpay, and bank transfer. All payments are secure and encrypted.

    Can I change my order after placing it?

    Contact us as soon as possible with your order number. If the order hasn’t been dispatched yet, we can make changes.